Return, Refund & Exchange Policy

Understanding Our Return Policy

No Refund Policy

Olven follows a strict No Refund policy. Once an order has been successfully delivered, no monetary refunds will be initiated under any circumstances.

Exchange Policy

We offer exchanges subject to the conditions outlined below:

Exchange requests must be raised within 48 hours of order delivery

Products must be unused, unwashed, and returned in original packaging with all tags intact

Exchanges are permitted only for size-related issues or verified manufacturing defects

Items purchased during sales, discounts, or promotional offers may not be eligible for exchange

Exchange Shipping Charges

All costs related to reverse pickup and re-dispatch for exchanges shall be borne by the customer.

Exchange Approval

All exchange requests are subject to quality inspection and product availability. If the requested item is unavailable, Olven reserves the right to offer an alternative solution at its discretion.

Our return policy is designed to provide a clear and hassle-free experience for customers seeking refunds or exchanges. We understand the importance of customer satisfaction and aim to process returns in a timely manner. If you’re not fully satisfied with your purchase, our return policy outlines how you can submit a request, the conditions your items must meet, and the expected timelines. By clearly defining the process, we ensure you feel confident shopping with us. This policy covers all refundable products and services, setting transparent expectations from start to finish.

Eligibility for Returns

To qualify for a return under our return policy, items must be returned within the specified time frame, typically 30 days from the date of delivery. Products should be unused, in original packaging, and include all accessories and documentation. Some items may be excluded due to hygiene or customized nature, which will be clearly mentioned on the product page. Ensuring these conditions helps us maintain product quality for all customers. Please keep your receipt or order number handy to facilitate a smooth return process.

Refund Process and Timelines

Once a returned item is received and inspected, our return policy guarantees a prompt refund. Refunds generally take between 5 to 10 business days after the product has been approved for return. Payments will be credited back using the original payment method. Shipping fees are typically non-refundable unless the return is due to our error or defective products. We advise customers to keep shipping tracking information until the refund process is complete. Our goal is to make refunds seamless, ensuring your money is returned quickly and securely.

Exchange Options and Procedures

Our return policy also includes straightforward exchange procedures for customers who prefer an alternative product. You can request an exchange by contacting customer service within the return window. Exchanges are subject to stock availability and may require returning the original item first. Once we receive your returned product, we will promptly dispatch the replacement to the original shipping address. If the replacement product’s price varies, the difference will be settled accordingly. Our team is committed to assisting you throughout the exchange to guarantee your satisfaction.