Order Cancellation Policy

Understanding Our Order Cancellation Policy

Order Cancellation Policy

Orders can be cancelled only before dispatch

Once the order is processed or shipped, cancellation requests will not be accepted

Any request for order modification (size, address, product) must be made within 2 hours of placing the order

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Important Notes

Olven is not responsible for delays caused by courier partners or circumstances beyond our control

Used, damaged, washed, or tag-less products will not be accepted for exchange

Customers are advised to refer to the size chart carefully before placing an order

When Can You Cancel Your Order?

Order cancellation requests must be made promptly to ensure they are processed on time. Typically, cancellation is allowed before the order is shipped or finalized. Once the order moves to dispatch or production stages, cancellation may no longer be possible. Customers should review their order details immediately upon confirmation to avoid any complications. Early cancellation guarantees a smoother process and faster refunds if applicable. Clear communication during this phase helps maintain transparency and customer satisfaction.

How to Request an Order Cancellation

To initiate an order cancellation, customers must contact our support team via phone, email, or the online cancellation form available on our website. Providing the order number and reason for cancellation helps us process the request efficiently. Our team will promptly confirm the cancellation status and any refund details. Following this structured process ensures that your cancellation request is documented and handled professionally without delays or misunderstandings.

Refunds and Order Cancellation Outcomes

Refunds for cancelled orders depend on the timing and payment method used. If cancellation occurs before shipping, a full refund is usually granted. However, orders cancelled post-dispatch may incur fees or partial refunds as per our policy. Refunds are processed through the original payment channel within 5-10 business days. Customers are advised to review refund terms before cancelling to have clear expectations. Transparent refund policies strengthen trust and encourage confident ordering decisions.